Shipping Policy

SR GROUP – Shipping Policy

Effective Date: [Insert Date]

At SR GROUP, we are committed to ensuring the timely and secure delivery of pharmaceutical products to our valued Retailers and Medical Institutions. Our shipping policy outlines the key terms and conditions related to the dispatch and transportation of goods from our distribution center.

1. Shipping Eligibility

Shipping is available to licensed Retail Pharmacies, Hospitals, Clinics, and Medical Institutions with verified purchase agreements.

All orders must meet the minimum order quantity (MOQ) as specified in our product catalog or by your assigned sales representative.

2. Dispatch Timelines

Orders received before 2:00 PM (working days) will be processed and dispatched on the same day, subject to stock availability.

Orders placed after the cut-off time will be dispatched on the next working day.

Estimated delivery times:

Within City: 24 to 48 hours

Within State: 2 to 4 working days

Out of State: 3 to 7 working days

3. Shipping Charges

Free delivery on orders above ₹[X] within [local/state] limits.

For smaller orders or remote locations, standard shipping charges will be applicable and communicated prior to dispatch.

4. Delivery Partners

SR GROUP partners with licensed medical logistics providers and trusted courier services to ensure safe and compliant delivery of pharmaceutical goods.

Cold chain products (if any) will be handled using temperature-controlled logistics as per regulatory requirements.

5. Delivery Confirmation

A Delivery Note and Invoice will accompany all shipments.

Customers are advised to inspect the consignment for quantity, product integrity, and expiry upon receipt.

Any shortage, damage, or mismatch must be reported to SR GROUP within 24 hours of delivery, along with photographic evidence.

6. Delays and Force Majeure

While we strive for timely delivery, delays may occur due to unforeseen factors such as natural calamities, transport strikes, or regulatory inspections.

SR GROUP shall not be held liable for delays beyond our control.

7. Shipping Restrictions

SR GROUP does not ship to unregistered entities, individual customers, or unauthorized locations.

Certain products may be restricted for inter-state shipping due to regulatory norms or special storage requirements.

8. Tracking & Support

Shipping details and tracking information (where applicable) will be shared via email/WhatsApp upon dispatch.

For any queries, contact our logistics support team at:

📞 [Phone Number] | ✉️ [Email ID]

SR GROUP reserves the right to modify this policy at any time to remain in compliance with applicable laws and industry practices