Return & Refund Policy

A typical Return & Refund policy for a wholesale pharmaceutical distributor like SR GROUP may include several standard points, but it’s important to note that policies may vary from company to company. Below is a general outline for a pharmaceutical wholesaler's policy tailored for retail pharmacies and medical institutions:

1. Eligibility for Returns:

Damaged Goods: Returns are accepted for damaged goods or items with manufacturing defects.

Incorrect Products: If the wrong product was delivered, returns are allowed within a specified timeframe (usually 7–14 days).

Expired Products: Items delivered past their expiration date or with an imminent expiry date can be returned.

2. Timeframe for Returns:

Returns must be initiated within a defined period (often 7-14 days from the date of delivery).

Returns are typically not accepted after a longer period or once the products have been opened or used.

3. Condition of Products:

Products must be returned in their original, unopened packaging, unless defective or damaged.

Items that have been stored improperly or outside the specified conditions may not be eligible for return.

4. Return Procedure:

Contacting the Supplier: Retailers or medical institutions must notify SR GROUP about any issues within the set return window.

Authorization: A return authorization may be required before the products are sent back.

Return Shipment: Depending on the circumstances (like faulty goods or shipping errors), SR GROUP may cover return shipping costs, or the customer may be responsible.

5. Refund or Replacement:

Refund: Once the return is processed and the items are verified, a refund will be issued to the original payment method, typically within a few business days.

Replacement: If a product is defective or incorrect, SR GROUP may offer a replacement product in lieu of a refund.

6. Exclusions:

Certain items, such as prescription medications, refrigerated products, or items that have been opened or tampered with, may not be eligible for return.

Returns may not be accepted for products sold in bulk or on clearance unless defective.

7. Restocking Fees:

Some distributors charge a restocking fee for returned items, particularly for non-defective or unapproved returns.

8. Communication and Documentation:

Clear communication between SR GROUP and the customer is essential.

Returns may require proof of purchase (invoice or receipt) and other necessary documentation.

This is a general guideline. If you're looking for specific details, it’s best to reach out directly to SR GROUP for their exact return and refund terms.